Astrid was simply wonderful to work with. We purchased several safaris at an auction and she worked with our group to expand our stay based upon our interests and budget. Every place we stayed was truly amazing. We had an incredible trip. We booked our own flights using miles and then when all of our in-country flights were cancelled two days before the trip (due to the airline suspending operations) she told me not to worry and that she would take care of it. She knew I was scrambling with last minute appointments and work before leaving town. When we continued to have travel issues once in Africa, she stayed up past midnight her time to help us out while we were at the airport in South Africa. I really can't say enough positive things about her and her services. We will definitely use her again when we (hopefully) return to Africa!