Professionalism and Quality. After winning a trip at an auction, I went and met with Astrid. At first there truly was a language barrier, but we had that worked out. I told her what I was looking for and she set us up with a private guide throughout our 3 week tour. She did an amazing job on every place that we stayed at and we were amazed at the places! Our guide was fabulous in driving us from place to place and explaining about the country and people. We had the best time ever. We did book our own flights as we did use miles to upgrade and it was easier for us then her. We are planning, when it opens back up to go back and spend maybe 4 weeks this time. I will let her book where we stay as she does visit these places when she goes over there, so she knows the people and how they treat their clients. It was the most fabulous trip my husband and I had ever taken, (and we have traveled the world).